Warranty
Comprehensive warranty coverage for your peace of mind
Lifetime Warranty
What's Covered
Every water cup comes with a comprehensive lifetime warranty against manufacturing defects. We stand behind the quality of our products and will replace any bottle that has a defect in materials or workmanship.
- Manufacturing defects in materials
- Workmanship defects
- Structural integrity issues
- Leak-proof seal failures
What's Not Covered
- Normal wear and tear from daily use
- Damage from misuse or abuse
- Alterations or modifications
- Loss or theft
Warranty Process
How to Make a Warranty Claim
- Contact Support: Email us at support@alee-collection.com with your warranty claim
- Provide Details: Include your order number, purchase date, and description of the issue
- Submit Photos: Send clear photos showing the defect or issue
- Receive Instructions: We'll review your claim and provide next steps
- Return Product: If approved, we'll provide a prepaid return label
- Get Replacement: Receive your replacement product within 5-7 business days
Quality Assurance
Our water cups undergo rigorous testing to ensure they meet the highest standards of quality and durability. We use premium materials and advanced manufacturing processes to create products that last.
Materials
- • BPA-free Tritan plastic
- • Food-grade silicone seals
- • Stainless steel components
- • Lead-free materials
Testing
- • Leak-proof testing
- • Drop resistance testing
- • Temperature cycling
- • Chemical resistance
Need Help with Your Warranty?
Our customer support team is here to assist you with any warranty questions or claims.
Contact Support