Shipping Return
Fast, free shipping worldwide with hassle-free returns
Shipping Information
Free Worldwide Shipping
We offer free standard shipping on all orders, no minimum purchase required. Your order will be processed within 1-2 business days.
Delivery Times
- International: 10-14 business days
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our carrier partners.
Returns & Refunds
30-Day Money-Back Guarantee
We're confident you'll love your water cup. If for any reason you're not completely satisfied, you can return it within 30 days of delivery for a full refund.
Return Process
- Contact our customer support team at support@alee-collection.com
- Provide your order number and reason for return
- Receive your return authorization and prepaid shipping label
- Pack your item securely and ship it back
- Get your refund within 5-7 business days after we receive your return
Return Conditions
- Items must be unused and in original condition
- Include all original packaging and accessories
- Returns must be initiated within 30 days of delivery
Lifetime Warranty
Every water cup comes with a lifetime warranty against manufacturing defects. If your bottle has a defect in materials or workmanship, we'll replace it free of charge.
Normal wear and tear, damage from misuse, or alterations are not covered. Contact us at support@alee-collection.com for warranty claims.
Questions about shipping or returns?
Our customer support team is here to help you every step of the way.
Contact Support